Please see below for our most frequently asked questions.
Park Rules
Can I purchase General Admission tickets on the website?
Unfortunately, at this time we do not offer general admission on our website. General admission tickets can be purchased at our ticket booth upon your arrival.
What is included in general admission?
General admission allows guests to explore our main park, safari, petting zoo, museum and gift shop. Any encounter experiences are optional and not included.
Can I drive or walk through the park?
Well, both! we encourage guests to walk or drive at their own leisure. Our main park has 4 total miles of roads and our safari is a 1 mile loop.
Please Note** Our park is walk through only on Wednesdays, 10am-12pm to ensure our Safari Walkers club has a safe experience.
Do you offer any discounts for admission?
We do not offer any veteran, military, senior or EBT discounts at this time. Our library pass program or CT Kids passport is the best way to get discounted admission to the park.
Are dogs or any pets allowed?
All pets are strictly prohibited from entering our park to ensure the safety of our animals and your pets.
Can I bring fruits, vegetables or any other food to feed the animals?
To ensure the safety of our animals, any outside food is prohibited to feed our animals.
Where and When do you have hayrides?
We offer hayrides on Saturday and Sunday from 12pm-3pm. These are located in our Safari, near the back of our park, which can be found using our signage. This is a super fun and interactive and unique experience. The rides are generally 20-25 minutes long each. Make sure you stock up on grain before the ride!
How can I contact Action Wildlife?
Please read this entire page before reaching out. We do not have a general phone line at this time. For all inquires please contact events@actionwildlifefoundation.com. Office hours are Wednesday-Sunday.
Encounters
Why are your encounters priced accordingly?
As a nonprofit organization, we do not receive any federal or state funding to maintain our facilities. All money earned goes right back into our park to continue providing excellent welfare for our animals. Our encounter pricing is based off the supplies, staff experience and time, along with staying competitive. Encounter pricing does not include admission pricing.
Why is admission to the park not included in the encounter price?
Since our encounters are priced for groups up to 4, this means that group size may vary between each family and booking. Booking per person in our software is currently not an option. We do not want to include the admission in the price and charge a guest for admission for 4 people, if only 2 participate in the encounter.
Are encounter prices per person, or per group?
Encounter pricing is set for up to a group of four people, unless otherwise noted. Please read the description of the encounter you are looking to book to verify the slot number. Encounter size limits are set to ensure our animals have a positive experience rather than an overwhelming one. These size limits are standard and generally cannot be changed. Adding additional participants to encounters may be considered for an extra fee, but are not guaranteed. Please reach out via email to inquire.
Do you offer any discounts of encounters?
We do not currently offer any discounts for encounters. Periodically, Action Wildlife may offer specials or discounts on encounters via our social media.
There are no slots for the day I am looking at, are they full?
Our encounters are a fun experience that many guests enjoy, some of these encounters are booked weeks in advance. If there is no availability listed on Square, we are full. If available, some encounters may be considered for same day booking. Encounters must be booked 24 hours in advance.
What happens if I am late to my encounter?
We ask that guests arrive earlier than their scheduled encounter time. If you are more than 10 minutes late to your encounter, we reserve the right to cancel.
Are encounters canceled in the event of rain?
We are a rain or shine park. Encounters will not be rescheduled or refunded if you choose not to attend due to weather. Encounters will only be moved or cancelled if the entire park closes due to severe weather. Please dress accordingly for the weather.
Can I reschedule an encounter?
Encounters are nonrefundable and nontransferable. Extreme circumstances with communications 36-24 hours of the encounter may be considered for rescheduling. Encounters will not be rescheduled due to weather unless otherwise noted.
Are encounters a good experience for young children?
Encounters are a great way for children to connect and meet animals that they may have never seen before. Encounters can be a great educational option. A parent/guardian must be present during the encounter at all times to monitor their child. Children and parents must adhere to instructions given by Action Wildlife Staff during encounters.